Maintained: 2026-10-28 · Maihao AI Management
If a growth service has a progress, quantity or delivery issue, first check the original order and save the target link and issue records. Then contact Maihao AI support for a review. This page explains the general support process. Units, scope, start times, speed, refill conditions and coverage follow the product description and order agreement at purchase.
Scope and basis for review
This policy applies to growth services purchased from Maihao AI, such as followers, views, likes and comments. Account products and top-up services have separate support policies. Coverage for one product type does not automatically apply to a growth order.
Keep the purchased specifications, target, quantity and order commitments. A start time is not a completion time, and an estimated speed does not establish one completion deadline for all services. Progress is checked against the product description, actual status and service records.
Which issues can you report?
| Issue | Check first | Records to provide |
|---|---|---|
| Not started after payment or unusual progress | Payment status, the stated start time and current order status | Order number, payment and issue times, and status screenshots |
| Wrong target or service selected | The target link, platform and service specifications in the original order | Order record, intended target and when the error was discovered |
| Quantity differs from the agreement | Units, purchased quantity, service scope and available records | Target link, ordered quantity, and dated records or screenshots |
| Quantity drops after delivery or service is interrupted | Whether this product expressly includes refills and the applicable period and conditions | Order number, current target status and records of the change |
Refills, changes and cancellations
Refills are reviewed only within the scope, period and conditions expressly provided for the purchased service. A refill capability that is not stated is not assumed to be included. The refill period of one product does not establish coverage for every growth service.
If the target is wrong or you need a change or cancellation, stop placing duplicate orders and contact support. Whether an order can be changed or withdrawn depends on service capabilities and its current fulfilment status. Submitting a request does not mean the change or cancellation has taken effect.
Keep the target accessible as required during processing. Before deleting content or changing a username or privacy setting, check the service instructions or ask support about the impact. If you have already changed the target, provide an accurate timeline so fulfilment can be reviewed.
Original-username condition for Instagram, TikTok and Facebook follower services: Keep the original username until the service is complete. For orders subject to this condition, the follower service will no longer be provided if you change the username. Support checks whether the condition applies, and how any refill, cancellation or refund request should be handled, against the product agreement at purchase, the change timeline and actual fulfilment. This restriction does not extend to a blanket refusal across all platforms, services or after-sales issues. Requesting a review does not promise that processing will resume.
Resolutions and refund rules
For an undelivered order, you may request cancellation or a refund; the request is reviewed against its actual fulfilment status. Wrong products or services, inability to use a service as agreed, or unperformed services may be resolved through repair, replacement, completion of missing delivery or a refund, as applicable to the order.
Delivery or use does not automatically justify refusing every refund. If an ongoing service is interrupted or does not meet the agreement, the specific commitments, unperformed portion and cause are reviewed. Rankings, recommendations or conversion results not promised in the order do not become additional delivery commitments.
Once a refund is confirmed, we will explain its amount, method and estimated processing time. Receipt depends on payment processing times. An amount due for refund will not be forcibly replaced with store balance or vouchers. See the Terms of Service for details. This page does not retrospectively shorten coverage expressly agreed for an existing order.
How to request support
Find the original order through Member Order Lookup or Guest Order Lookup, then submit the following in the same support conversation:
- Order number, service name, purchased specifications and quantity units.
- Target link, purchased quantity, and when the issue was first discovered, including the time zone.
- Payment, start and current progress records, with screenshots that can be checked.
- Any changes to the target, username or privacy settings, and actions already tried.
Send the details through our official support channel. Redact account credentials, sensitive payment information and unrelated personal information from screenshots. If the status is unclear, check the original order before paying or ordering again for the same issue.