Maintained: 2026-10-28 · Maihao AI Management
Successful payment, code delivery, redemption submission and benefit activation may be separate stages of a top-up order. If credit is missing, redemption fails or the plan differs from your order, first check the original order and target account. Save redacted records and request a review before paying or redeeming again.
Scope and order agreement
This policy covers membership top-ups, membership activation and CDKs used to redeem specified service benefits, purchased from Maihao AI and delivered according to the product description. Eligible accounts, regions, plans, periods, delivery methods, redemption pages and after-sales coverage follow the product details and order agreement at purchase.
Rules cannot be transferred between platforms or products. This page does not set the same activation time, warranty period or refund conditions for services such as ChatGPT, Grok and Muse, and does not retroactively shorten coverage already explicitly agreed for existing orders.
Separate checks for gift cards: Gift cards are distinct from membership top-ups and service CDKs. Check the region, denomination, platform, code validity, usage status and delivery conditions stated at purchase separately. After a valid delivery that meets the agreement, a cancellation requested for personal reasons is assessed against the information and confirmations provided before purchase and the applicable rules. Invalid codes, a region or denomination that differs from the order, incorrect delivery or non-fulfilment are still reviewed under the Terms of Service and order commitments. The label “gift card” does not itself exclude a repair, replacement, supplementary delivery or refund that is due.
Distinguish payment, delivery, redemption and activation
After payment, check whether the order has been delivered. Receiving a code does not mean redemption has been submitted. Once the redemption page reports completion, return to the target platform and verify the account, plan and benefit status.
If the order’s specified redemption process requires a pre-check, verify the target email address, plan and code status. Stop before submitting if any of these differ. A network timeout, page refresh or missing result does not necessarily mean the request was not accepted. Check the existing record and contact support if its status is unclear.
Which top-up issues can you report?
| Issue | Review focus | Records needed |
|---|---|---|
| No delivery after payment | Payment status, delivery status and product instructions | Order number, payment time and redacted payment record |
| Invalid code or unusual code status | Whether it was copied completely, the order specifies this redemption page, and redemption was already submitted | Error text, submission time and redacted redemption result |
| Failed redemption, missing credit or incorrect plan | Target account, purchased specifications, redemption status and platform benefits | Redacted account identifier, plan and status screenshots |
| Activated benefits are interrupted | Service duration and coverage agreed at purchase, and the actual interruption | Original order commitments, interruption time and platform message |
Issue handling and refund rules
After reviewing the cause and order agreement, support will explain the available measures. You may request cancellation or a refund for an undelivered order, subject to its actual fulfilment status. Wrong products, invalid codes, inability to use the product as agreed or unperformed services may be resolved through repair, replacement, completion of missing delivery or a refund, as required by the agreement and applicable law.
Delivery, redemption or use does not automatically justify refusing every refund. For an ongoing service interruption or unmet agreement, the specific commitments, unperformed portion and cause are reviewed. Whether a no-reason return right applies also depends on the product’s nature, usage state and the notices and confirmations made before purchase.
Once a refund is confirmed, we will explain its amount, method and estimated processing time. Receipt depends on payment processing times. An amount due for refund will not be forcibly replaced with store balance or vouchers. See the Terms of Service. This page does not create uniform coverage that was not expressly included in the order.
Request details and credential safety
Find the original order through Member Order Lookup or Guest Order Lookup, and provide:
- Order number, product name, plan and purchased service duration.
- A redacted target account identifier, with payment, delivery, redemption submission and issue times, including the time zone.
- Full error text and redacted screenshots of the redemption status and platform benefits.
- Actions already tried and any other top-up or redemption request still processing.
Send the details through our official support channel. Do not expose complete passwords, redemption codes, Session data, Cookies, Tokens or verification codes in public pages, group chats or initial issue screenshots. If the specified redemption process requires session data, submit it only through the verified, designated page. Use redacted results to explain the issue to support; if further verification is necessary, first confirm the required information and channel.